The Experience-Centric Organisation :: Book launch and mini workshop
 The Experience-Centric Organisation :: Book launch and mini workshop

The Experience-Centric Organisation :: Book launch and mini workshop

Tidspunkt
16.10.2019 08:30 - 11:30

Påmeldingsfrist
15.10.2019 23:00

Påmeldingen er stengt

Arrangør
AHO, with IxDA Oslo, Grafill and DOGA

Sted

Arkitektur- og designhøgskolen i Oslo, Maridalsveien 29, 0175 Oslo, Norway

Welcome to AHO for the official launch of The Experience-Centric Organisation, published by O’Reilly.

Simon Clatworthy, Ted Matthews and Claire Dennington will introduce the book, its concepts and its methods.

They will then lead a two-hour workshop where you will learn the essentials of the book's methods and approaches and explore the practical side of making an organization more experience-centric.

Tickets are free, but space is limited. To secure your seat, please register as soon as possible.

 

A B O U T  T H E  B O O K

Align your thinking, your processes, and your organisation around experience: The Experience-Centric Organisation is the next step in organisational development.

Now that the customer experience has become the main competitive arena, organisations are beginning to place the customer experience at centre stage as part of their organisational transformation.

This book describes how to make this transformation, the important stages along the way, and its end-point: The Experience-Centric Organisation.

 

E V E N T  S C H E D U L E

08:00 Registration opens.
Grab a coffee and something to nibble on while you wait

08:30 Session 1
Introduction of the book, presentation of key aspects, and any questions.

Presentations by:
- Simon Clatworthy
- Claire Dennington
- Ted Matthews

09.10 B R E A K

09.20 Session 2
Workshop begins → get your free ticket!

11.00 Discussion and conclusion

11.30 Event ends