16.10.2019 08:30 - 11:30
AHO, with IxDA Oslo, Grafill and DOGA
Welcome to AHO for the official launch of The Experience-Centric Organisation, published by O’Reilly.
They will then lead a two-hour workshop where you will learn the essentials of the book's methods and approaches and explore the practical side of making an organization more experience-centric.
Tickets are free, but space is limited. To secure your seat, please register as soon as possible.
A B O U T T H E B O O K
Align your thinking, your processes, and your organisation around experience: The Experience-Centric Organisation is the next step in organisational development.
Now that the customer experience has become the main competitive arena, organisations are beginning to place the customer experience at centre stage as part of their organisational transformation.
This book describes how to make this transformation, the important stages along the way, and its end-point: The Experience-Centric Organisation.
08:00 Registration opens.
Grab a coffee and something to nibble on while you wait
08:30 Session 1
Introduction of the book, presentation of key aspects, and any questions.
- Simon Clatworthy
- Claire Dennington
- Ted Matthews
09.10 B R E A K
09.20 Session 2
Workshop begins → get your free ticket!
11.00 Discussion and conclusion
11.30 Event ends