Dette er kurset for deg som har grunnleggende engelske kunnskaper fra før, men som trenger mer innsikt i profesjonell kommunikasjon på arbeidsplassen. Kurset legger vekt på både skriftlig og muntlig kommunikasjon på arbeidsplassen, og passer for folk i både offentlig og privat sektor.


Etter fullført kurs, vil deltakerne kunne:
- Presentere egen virksomhet og seg selv på engelsk, både muntlig og skriftlig
- Delta aktivt i møter der engelsk er arbeidsspråket
- Skrive tydelige og profesjonelle epost og brev på engelsk


Unit 1: Your Story is Your Brand 
One of the most asked questions in international arenas is: Where do you work and what do you do? So how can you best tell your story using the English language?
This unit will provide you with the following practical writing and presenting advice:

- Increasing relevant vocabulary to promote your experience and skills in a professional way

- Introduce yourself and your organization clearly and efficiently

- How to create your elevator pitch by using key words strategically to get noticed

- Writing concisely and correctly in a ‘human voice’ to connect to people and to be persuasive

- Trendy terms: When to use? When to avoid?

- Using active verbs

- ‘Bragging’ about yourself and your company: What works? What’s too much?


Unit 2: Intercultural Communication at Work

Would you like to improve your ability to communicate effectively in English in an international business environment? Join the crowd.
This unit looks at intercultural communication and how culture impacts on business relationships while helping improve your English in an evening of reflection and discussion. This unit aims to increase your skills in the following areas:
- Increasing relevant vocabulary
- Speaking English correctly in a professional context
- Developing consciousness and reflection regarding cultural differences and issues
- Developing a sense of humility when attempting to understand other cultures
- Displaying sensitivity, insight, balanced judgement and professionalism

Unit 3: Business E-Mails in English

Writing e-mails is the most widely used form of communication in the business world today: How’s it working for you?
Basic social conventions for writing and responding to e-mails are still being worked out…and miscommunication can easily occur when people have different expectations about the e-mails that they send and receive, especially if they are from different cultures. So how do you put together clearly written, professional e-mails that get your point across in an effective manner?

You’ll receive tips and terms to use on the job to increase your confidence when corresponding with business associates around the globe so that you get it right – every time:

- Increasing relevant vocabulary

- How should you decide what style of writing works for each task/client?

- How to ensure your e-mails are read. 

- The correct way of replying to e-mails. When is sending just a brief message okay?  When is it better to send a longer, more professional-sounding e-mail?

- How should you respond when you don’t understand the e-mails you’re receiving?


Unit 4: Meetings in the Multicultural Workplace: Learn how to be heard

Many people say they don’t like participating in meetings, especially ones where they’re in a second-language (English) situation. Why is this so? Perhaps it is because they feel that they often aren’t able to make their voice heard, whether it’s native language speakers who dominate the meeting or their own language insecurity that holds them back. This unit aims to give participants the tools they need to ‘raise their voice’ in all meeting situations, whether around the traditional table or one-on- one in a Skype setting.
Learn the language you need in order to:

- Introduce yourself and your organization clearly and efficiently

- Present your points of view

- Disagree politely

- Break into an ongoing discussion

- Be an active listener

- Summarize the meeting’s conclusions clearly and efficiently

- Increase your own meeting participation skills 

- Gain confidence before going into your next meeting

Ezanne van Niekerk has a Bachelor of Commerce degree in business management as well as a recognised English teaching qualification.
She worked in the financial industry as a business banker dealing with international corporate companies.
She furthermore worked on the operational and human resources side of different businesses and was involved in training and mentoring staff members from diverse backgrounds.
She believes that with her bachelor's degree coupled with her industry experience, she can contribute positively as an English teacher by sharing her knowledge which can empower people for the workplace